Desire Garments Collection
At Desire Garments Collection, customer satisfaction is our priority. We take great care in delivering high-quality kids garments and clothing. Please read our Refund & Return Policy carefully before placing an order.
1. Returns Eligibility
We accept returns only under the following conditions:
- The item received is damaged, defective, or incorrect
- The issue is reported within 48 hours of receiving the order
- The product is unused, unwashed, and in its original condition with tags
❌ We do not accept returns for:
- Size issues (please check size chart before ordering)
- Change of mind
- Used or washed items
- Items returned after 48 hours
2. How to Request a Return
To request a return, please contact us within 48 hours of delivery with:
- Order details
- Clear photos or video of the issue
- Reason for return
Contact Details:
📞 0300-2925436
📧 ahsanawansoon@gmail.com
Our team will review your request and guide you through the return process.
3. Refund Policy
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Refunds are issued only after inspection of the returned product
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Refunds may be provided via:
- Bank transfer
- Easypaisa / JazzCash
- Store credit (if applicable)
⏳ Refund processing time: 5–7 working days after approval.
4. Exchange Policy
- Exchanges are allowed for damaged or wrong items only
- Subject to stock availability
- If the product is out of stock, a refund or store credit will be offered
5. Return Shipping
- If the return is approved due to our mistake (wrong or defective item), return shipping will be covered by us
- In all other cases, the customer is responsible for return shipping costs
6. Sale & Discounted Items
- Sale or discounted items are non-refundable and non-returnable
- Please review product details carefully before purchasing
7. Order Cancellation
- Orders can be canceled before dispatch only
- Once the order has been shipped, it cannot be canceled
8. Policy Updates
Desire Garments Collection reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
9. Contact Us
For any questions related to returns or refunds, contact us at:
Phone: 0300-2925436
Email: ahsanawansoon@gmail.com
Desire Garments Collection